Organizational communication approaches and processes ebook download

Save money and simplify with Cengage Unlimited. Professor Miller's clear writing style and consistent use of examples and case studies result in a text that undergraduate students will find easy to understand.

Please select an option. View More Purchase Options. Organizational Communication: Approaches and Processes 7th Edition. Whether you need access offline or online, in print or on your mobile device, we have cost saving options. Aboriginal, Torres Strait Islander and other First Nations people are advised that this catalogue contains names, recordings and images of deceased people and other content that may be culturally sensitive. Book , Online - Google Books. Miller, Katherine, Founding Approaches.

Classical Approaches. Human Relations Approaches. Human Resources Approaches Pt. Contemporary Approaches. Systems Approaches. Cultural Approaches. Critical Approaches Pt. Enduring Processes. Socialization Processes.

Performance Control Processes. Decision-Making Processes. Conflict Management Processes Pt. Emerging Processes. Stress and Social Support Processes. Diversity Management Processes. External Communication Processes. What is Organizational Communication? Matthew Koschmann. Download PDF. A short summary of this paper. And what are we doing when we study organizational communication? I want to try and answer these questions from two different perspectives.

First, we can talk about organizational communication as the communication that happens within organizations. This is a more conventional approach, and I think is what comes to mind when people initially think of organizational communication. But I want to go deeper. I want to introduce an alternative, more sophisticated approach of seeing organizations as communication.

This can radically change how we understand human interaction and organizational life, and it opens up exciting possibilities for research and practice.

This perspective sees the organization as something like a container, and communication is what flows within the container. If we extend the metaphor, we can see how communicating is then shaped by the structure of the organization, in the same way liquids take the shape of their physical containers. The key here is that the organization is seen as something that exists separately from communication. So we certainly need effective communication within organizations. In a perfect world we could create more efficient structures of information sharing so that the right people would always have the right information and miscommunication would be a thing of the past.

But a funny happened on the way to communication paradise. And these are not just aberrations…this is the normal state of affairs for human interaction.

If so, this is merely a technical problem that should improve as we develop new ways to get better information to more people more efficiently. But it seems like almost the opposite is happening…that the more sophisticated our communication technologies have gotten over the years the more communication problems we have.

Now why is that? So in contrast to the first approach of communication within organizations, I want to offer an alternative, more sophisticated approach to organizational communication: organizations as communication. But this means we have to think very differently about both communication and about organizations. Instead of viewing communication as merely the transfer of information, this second approach goes deeper and sees communication as the fundamental process that shapes our social reality.

More on this later. They are created by people, and people have different values, motivations, abilities, resources, etc. So organizations are never just neutral structures that exist apart from human activity…they are the visible manifestations of human activity, of communication.

And so at their core organizations are communicative. Think about it…an organization is essentially an ongoing collection of interactions, decisions, messages, interpretations, symbols, images, negotiations, agreements, contracts, relationships, and so forth.